KAI Alerts:
What You Should Know!

Three Simple Steps

STEP 1

Read the KAI Alert. (Make sure you’re opted in to receive the text messages.)

STEP 2

With KAI’s suggested action step in mind, reach out to the person to complete the recommended task.

NOTE: Action steps will vary depending on the Business Partner/Customer’s situation and the most beneficial outcome. For example, enrolling a Customer, ordering more product, recruiting somebody, etc. This simply suggests the optimal action the alert recipient should take.

STEP 3

Mark ‘DONE’ after you’ve contacted the person.

To help specific team members stay on the right track, simply follow the directions provided through text messages and mark ‘DONE’ when completed.

It Works, If You Use It

You decide how much you want to leverage KAI to build your business and retain your team in the long-term. Think of KAI like a muscle: The more you use it and the more you train your team to use it, the stronger it becomes. And, the more successful your entire team will become.

You Have Questions,
We Have Answers

You decide how much you want to leverage KAI to build your business in the long-term. Think of KAI like a muscle: The more you use it and the more you train your team to use it, the stronger it becomes. And, the more successful your entire team will become.

What is KAI?

Developed to empower Kyäni Business Partners, KAI is an Artificial Intelligence (AI) system that instantly notifies you whenever it predicts that someone on your team needs attention. It was designed with the knowledge that when Business Partners can promptly identify and respond to their Customer’s or team member’s needs, the chances of that person continuing to order and/or experiencing success in the business increase. This creates greater and more consistent earnings for Business Partners.

Why am I getting an alert?

Whenever KAI identifies a Business Partner or Customer who could benefit from assistance, it determines who in the team is the optimal person to help that Business Partner/Customer and then issues a KAI Alert. If you receive an alert via text message, it means that KAI recognized you as the person who can best leverage that opportunity and respond accordingly.

What's in it for me?

Ever heard that it’s cheaper to retain a Customer than acquire a new one? KAI saves you valuable time and energy by suggesting the most valuable contact you can make that day and guide you in responding to their needs. This enables you to proactively support your Customers and team and set them (and you!) up for long-term success. Imagine what you can accomplish if everyone on your team is using the alerts!

How do I sign up to use the system?

The good news is that as a Kyäni Business Partner you’re already signed up! All you need to do is to make sure you promptly act on the alerts when you receive them. If, for any reason, you’ve opted out of receiving text messages, you can always opt back in anytime by texting OPTIN to +18678773966.

How many alerts do I get?

You receive one alert at a time. Once you’ve completed an alert, the system will unlock the next alert (if there’s one waiting for you). If you don’t complete the alert within 48 hours, KAI removes the alert from your queue and escalates the task to a leader in your team. So, be sure to complete each alert by typing DONE.

Is this officially sanctioned by my company?

Yes! Kyäni has developed KAI to help you leverage smart technology to maximize your business building efforts with your Customers and Business Partners.

What do I do once I get the alert message?

The alert will provide a special phone number for the person who could benefit from your assistance. As soon as possible, follow up with a phone call or text. Once you’ve done so, remember to type DONE to complete the alert and unlock the next one. The more you respond to and complete the alerts, the more people you can help on your team.

Do the suggested actions vary depending on the person who needs help?

Yes! As you know, each person on your team is unique—with different situations, motivations and goals. KAI is able to assess various team patterns and determine which behavioral category a person belongs to. For example, Business Partner A might be in the business just as a fun side gig, while Business Partner B depends on it for full-time income. Or maybe Customer C would be interested in certain products they haven’t tried yet. Your ways to motivate each person will likely differ. KAI recognizes these behavioral factors and recommends the ideal response action for each individual, such as helping the person order more product or earn higher commissions the next month.

What do I say to the person who needs help?

After you receive the alert and click to call or text, you might be wondering what to tell them. This is how KAI’s alert messages can help you. For example, it might tell you that if you help Sue earn more commissions than last month, she has the potential to become one of your most valuable leaders in terms of increasing revenue. KAI also lets you get quick STATS on her profile and/or learn WHY you were sent this alert. This insight will enable you, as the person’s leader or mentor, to identify the ideal conversation to engage with her.

Do the suggested actions vary depending on the person who needs help?

Yes! As you know, each person on your team is unique—with different situations, motivations and goals. KAI is able to assess various team patterns and determine which behavioral category a person belongs to. For example, Business Partner A might be in the business just as a fun side gig, while Business Partner B depends on it for full-time income. Or maybe Customer C would be interested in certain products they haven’t tried yet. Your ways to motivate each person will likely differ. KAI recognizes these behavioral factors and recommends the ideal response action for each individual, such as helping the person order more product or earn higher commissions the next month.

Can I opt-out?

Of course; however, remember that these alerts were designed to help build and maintain your business by focusing a few minutes of your day on assisting Customers or team members who need it the most right now. If you decide to opt out, just text OPTOUT to +18678773966. To opt back in, text OPTIN to the same number at any time.

What happens if don't complete the alert?

It’s in your best interest to complete every alert, as KAI has identified you as the person with the best chance of helping that Business Partner or Customer. Not completing an alert means passing up an opportunity to strengthen your business. If you do not complete the alert by typing DONE within the time period indicated (usually within 24 hours), you’ll receive a reminder. If you still do not respond within a day of the reminder, the alert will be rerouted and escalated to a leader in your team. Note that your leader will be informed you did not act upon the alert.

The alert isn't showing the correct phone number; what do I do?

For privacy protection purposes, the alert doesn’t show anyone’s actual phone number; it shows the virtual phone number instead. A virtual phone number is a temporary number you can click to either directly call or text the person. Clicking it connects you to that person as though you directly dialed their actual phone number. Once you’ve completed the alert, or the alert is escalated to another person, the virtual number will become invalid. Using the virtual number to connect Business Partners to their team allows us to automatically know when you’ve completed an alert so you don’t have to manually tell us. If you contact the person without using the virtual number, remember that KAI is tracking your stats for you and will only know you’ve completed an alert if you type DONE.

Do I have to use the virtual number to call? I know the person and already have their phone number in my contact list.

Feel free to call the person using the number you already have. The key thing is to text DONE to indicate that the alert has been completed.

Who should I call if I have further questions?

This FAQ answers a lot of commonly asked questions, so please first review this entire document. If you still need assistance, reach out to your team leaders. As a last resort, call Customer Service at 1 (844) 701-5049 or send an email to: cs.usa@kyanicorp.com.

How soon should I act after I get the alert?

Alerts will expire, so reach out to the person as soon as possible and then text DONE after you’ve contacted the person in the alert so the system knows you completed it.

Won't this hurt my recruiting?

Absolutely not. In fact, we’ve found it to be the exact opposite. Consistently using KAI and acting on the alerts can accelerate and enhance one’s typical recruiting efforts. You’re spending only a small percentage of your time responding to the alerts, which means you’re focusing more on actively recruiting. You’ve already spent a lot of time on recruiting Business Partners and enrolling Customers, so you want to do everything in your power to help them progress.